One can lodge complaints if any problem arises while dealing with Government officials or departments like Passport Office, Electricity board, BSNL/MTNL, Railways, PSU banks etc. Directorate of Public Grievances has facilitated this website. Why I have included this in my blog is, that this complaint system is actually reported by people to be working and asking for explanation from the concerned govt. officials!
Use it whenever you feel frustrated and let down by the system. It may work!